Effective Date: 09 October 2023

Thank you for shopping with IMPAX5 SDN BHD. We are committed to providing you with the best possible shopping experience, including prompt and reliable delivery of your orders. Please read our Delivery Policy carefully to understand our shipping process and policies.

1. Shipping Methods and Timeframes

We offer multiple shipping options to cater to your needs:

Standard Shipping: Our standard shipping option typically takes 3-4 business days to deliver within Peninsular Malaysia, and 7 days to East Malaysia.

Expedited Shipping: For customers who need their orders sooner, we offer expedited shipping, which usually takes 2 business days to deliver within Peninsular Malaysia.

International Shipping: We offer international shipping to select countries, with delivery times varying depending on the destination. Please refer to our International Shipping Rates and Timeframes for more information.

2. Order Processing

Orders are usually processed within 1-2 business days from the date of purchase. Please note that orders placed on weekends or holidays may be processed on the following business day.

3. Shipping Costs

Shipping costs are calculated based on the shipping method selected, the destination, and the weight/size of the package. You can view the shipping costs during the checkout process before finalizing your order.

4. Tracking Your Order

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

5. Delivery Address

Please ensure that you provide accurate and complete delivery information during the checkout process. We are not responsible for delayed or undelivered orders due to incorrect addresses provided by the customer.

6. Delayed Shipments

While we make every effort to ensure timely deliveries, some factors beyond our control (e.g., weather, customs delays, carrier issues) may lead to delays. We appreciate your understanding in such cases.

7. Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed quickly, and changes may not always be possible.

8. Returns and Refunds

For information on returns and refunds, please refer to our Returns and Refunds Policy.

9. Contact Information

If you have any questions or concerns about your order's delivery, please feel free to contact our Customer Support team at admin@impax.com.

10. Changes to the Delivery Policy

We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.

By placing an order with IMPAX5 Sdn. Bhd., you agree to the terms and conditions outlined in this Delivery Policy. We appreciate your business and are committed to ensuring a smooth and reliable delivery process for your orders.

Thank you for choosing IMPAX5 Sdn Bhd, your Uniform Partner.